December 22 2012:
Y’all don’t forget that the customers can hear inside the bank when you are outside using the drive through!! No worries … this is a FEEL GOOD post.
I was in the bank yesterday and overheard a customer being grumpy about having to show her driver’s license to cash a check as the teller was new and didn’t know her yet. I smiled at the young lady helping me and said “That customer just needs some love and kindness.”
The bank employee helping Ms. Grumpy continued to be kind and apologize for the inconvenience. Ms. Grumpy sent over her DL and the teller cashed her check. When the teller sent the money out, Ms. Grumpy apologized for being grumpy. The two chatted happily about what each of them were cooking for the holidays and off Ms. Grumpy went .. EXCEPT, she had left behind Ms. Grumpy and drove away Ms. HappY …
I looked at the teller helping me and said, “See, she just needed some love.” I left HappY and both tellers were happy and smiling too!